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3600HLX cells out of balance

Hello, I purchased two 3600HLX batteries in Nov 2020, charged them to 14.1 and put them into service. At that point, the manual I received did not include the details about login on the app to view cell details. I recently stumbled upon that and have discovered that one of my batteries has some significant cell imbalances. Voltages are 3008/3733/3373/3370. Please advise on the best course of action to correct this.

Many thanks

Fred

Hello Fred,

I am going to contact you directly.  They are substantially out of balance.

KiloVault Tech Support

I am down to using my one remaining battery. Please let me know asap if this faulty battery is eligible for replacement, and if I can still use it in the interim. I have sent multiple emails and left a voice message.